The Phoenix Biomedical Campus (PBC) Information Technology Services team is committed to creating and delivering an environment that promotes and advances teaching, learning and research. Working collaboratively and cooperatively across organizational boundaries we design, implement and support a wide variety of solutions that improve and streamline operations and meets the needs of our multi-University student, faculty and staff population.

For a general overview of services provided, please see PBC ITS Menu (PDF).

Information Technology (IT) provides end user support, including installation, configuration, training and management for over 900 desktop/mobile devices. The PBC Help Desk is used for receiving, tracking and resolving service requests for the campus and is managed by the IT team. Through our partnerships with the University Information Technology Services (UITS) and the University Information Security offices, the campus network infrastructure (data and VoIP) are supported, secured and managed. Additional IT services and support for the College of Medicine – Phoenix include server and storage administration and research computing support.

Information Technology Contact Information:

Instructional Support (IS) provides instructional and AV technology support for academic sessions to all PBC faculty, staff and students in classrooms, learning studios, meeting rooms, specialized labs and library study rooms. The IS team is responsible for the operation, training, maintenance and repair of our state-of-the-art technology enhanced learning spaces. Further, the IS team also supports lecture capture, laptop cart delivery and video/web conference setup for academic sessions and administrative meetings.

Instructional Support Contact Information:

University of Arizona Health Sciences (UAHS) Scheduling manages and supports the enterprise scheduling solution for UAHS, Astra Schedule. UAHS Scheduling also oversees and helps coordinate the reservation bookings for curriculum and administrative sessions for the Phoenix Biomedical Campus (PBC) and the Health Sciences Innovation Building (HSIB) in Tucson. Special events are also requested through Astra Schedule, using the Event Forms. UAHS Scheduling works closely with PBC and UAHS leadership to generate room utilization reports and develop policies and procedures. The Phoenix Astra Schedule instance is maintained and managed at the PBC, while the UAHS Astra Schedule instance is maintained and managed at the Tucson Health Sciences campus. We collaborate on version upgrades, user acceptance testing (UAT), beta testing and troubleshooting. We also provide training and support to our campus users. The UAHS Scheduling Team also serves and collaborates on the Astra Schedule National Client Advisory Board (CAB).

PBC Scheduling Policies and Documentation:

Phoenix Biomedical Campus Scheduling Contact Information:

Additional Services