The Phoenix Biomedical Campus (PBC) Information Technology Services team is committed to creating and delivering an environment that promotes and advances teaching, learning and research. Working collaboratively and cooperatively across organizational boundaries we design, implement and support a wide variety of solutions that improve and streamline operations and meets the needs of our multi-University student, faculty and staff population.

For a general overview of services provided, please see PBC ITS Menu (PDF).

Information Technology (IT) provides end user support, including installation, configuration, training and management for over 900 desktop/mobile devices. The PBC Help Desk is used for receiving, tracking and resolving service requests for the campus and is managed by the IT team. Through our partnerships with the University Information Technology Services (UITS) and the University Information Security offices, the campus network infrastructure (data and VoIP) are supported, secured and managed. Additional IT services and support for the College of Medicine – Phoenix include server and storage administration and research computing support.

Information Technology Contact Information:

Instructional Technology (IS) provides concierge instructional technology support for academic sessions, administrative meetings and special events throughout campus classrooms, library study rooms, shared meeting spaces and specialized labs. In addition to overseeing 180+ shared spaces on the PBC, the Instructional Technology department delivers, troubleshoots and supports shared campus resources ranging from conferencing systems (over audio, video and web), testing-laptop carts and podcasting or recording support over various platforms. The IS team also provides in-depth training opportunities on a wide variety of collaborative tools and web conferencing solutions available to all campus partners. Since 2015, the Instructional Technology department has made a large impact with UA stakeholders in designing and developing collaborative spaces, and acting as a full-service liaison for all new construction and renovation to shared space at the PBC. Full consultation is provided in partnership with the Planning Design and Construction team to create an innovative learning environment that advances the mission of the University.

Instructional Technology Contact Information:

University of Arizona Health Sciences (UAHS) Scheduling manages and supports the enterprise scheduling solution for UAHS, Astra Schedule. UAHS Scheduling also oversees and helps coordinate the reservation bookings for curriculum and administrative sessions for the Phoenix Biomedical Campus (PBC) and the Health Sciences Innovation Building (HSIB) in Tucson. Special events are also requested through Astra Schedule, using the Event Forms. UAHS Scheduling works closely with PBC and UAHS leadership to generate room utilization reports and develop policies and procedures. The Phoenix Astra Schedule instance is maintained and managed at the PBC, while the UAHS Astra Schedule instance is maintained and managed at the Tucson Health Sciences campus. We collaborate on version upgrades, user acceptance testing (UAT), beta testing and troubleshooting. We also provide training and support to our campus users. The UAHS Scheduling Team also serves and collaborates on the Astra Schedule National Client Advisory Board (CAB).

PBC Scheduling Policies and Documentation:

Phoenix Biomedical Campus Scheduling Contact Information:

Additional Services: