The University of Arizona provides Zoom Technology for all active UArizona NetID holders: students, staff, faculty and DCC’s. This allows for one-to-one meetings all the way to large conferences. If you plan to have more than 500 attendees, please contact the Event Services manager to see about securing a special Zoom license. The University maintains five such licenses, and they are available on a first-come, first-serve basis.

Managing Zoom’s Back End

The Event Services Manager is in charge of managing the back end of Zoom, this includes:

  1. Ensuring security.
  2. Making reservations.
  3. Taking registrations.
  4. Organizing all settings.
  5. Providing live-event oversight.
  6. Distributing Zoom reports.

Settings incorporate choices for chat, Q&A, backgrounds, waiting rooms, codes, captioning, accessibility and many other features. All content is the sole responsibility of the event coordinator or organizer.

Experiencing Performance Issues?

If you are having issue(s) with latency, frozen screen, poor quality audio or getting disconnected during Zoom calls:

  • Make sure you are running the latest version of the Zoom app, as it typically updates a few times a month.
  • Check with others using your home Internet connection. Reducing high bandwidth video streaming while you are using Zoom may help to improve your performance.

For more troubleshooting ideas, visit Zoom Connection Quality Tips.

Security Best Practices

Use the University of Arizona NetID-enabled enterprise account when scheduling or attending meetings.

  • Visit and click “Sign In” to log in with your NetID, password, and NetID+.
  • Open the Zoom app and click your user profile in the upper right corner to sign out and sign in again via "SSO" to, with your NetID, password, and NetID+.

It is highly recommended — when setting up a meeting — to use at least one of the following three measures: Authentication Required, Waiting Room, and/or Passcode Required.

For additional meeting protection best practices, visit Zoom Security Options.

Training Videos

Here are a few links to Zoom’s training videos:


Zoom supports both live and closed captioning, including the ability to integrate with third-party closed captioning services. Automated captioning is available too, but only on recorded archived videos. Lastly, third-party sign language and language interpretation can be integrated with the system.


Zoom for Healthcare (a different product) is available for meetings where information subject to HIPAA regulation can be shared. Meeting hosts must go through Zoom for Health Training before being able to schedule meetings in Zoom for Healthcare.