1. Call Aetna EAP at 1-866-568-7554
    • If it is your first time using your EAP benefits, Aetna will build a file with your name, contact information, and preferences. This file is separate and inaccessible by Banner. It is only accessible by Aetna EAP personnel to provide the appropriate service.
  2. You will indicate if you prefer to meet with a counselor/psychologist in-person or via telehealth. If you prefer to meet via telehealth, you will be transferred to Arcadian Tele-Psych. Let them know that you will be using your “Aetna Resources for Living” EAP benefits.
    • Arcadian Tele-Psych will set an appointment with you and handle everything else with the insurance benefits.
    • If you prefer to meet a counselor or psychologist in-person, the Aetna EAP personnel will assist in providing a list of mental health provider contacts in your preferred zip code. Once they provide the list, you will call any mental health provider on the list to set-up an appointment. Once you have set-up an appointment with the counselor/psychologist, you will call “Aetna Resources for Living” EAP Benefits (1-866-568-7554) to get an authorization code. You will bring the authorization code/form to the session. The mental health provider will then work with Aetna for billing. You will not be expected to pay anything after the session(s).  

You can use an online search tool to identify the Employee Assistance Program (EAP) providers. Or you can call Aetna Resources for Living call and they can help you find a nearby provider. Either way, be sure to call your EAP toll-free number before seeing an EAP provider (1-866-568-7554). An Aetna representatives will confirm that the provider you’d like to see is in-network and authorize your sessions. If you don’t call first for authorization, you'll be responsible for the full cost.

To find in-network EAP providers near you:

  • "Go to provider search"
  • Under "Continue as a guest," enter your home zip code, city, county or state.
  • Adjust the slide bar to the number of miles away from your home you’d like to look for providers.
  • Click "Search."
  • Type in "Employee Assistance Program" in the search field for Select a Plan
  • Select "Employee Assistance Program Must call EAP for Authorization #"
  • Click "Continue."
  • On the next page, select "Behavioral Health."
  • Select "Employee Assistance Program."
  • Choose a topic or click on "All EAP Professionals" for a complete list.
  • You'll see a list of providers.

Remember, you must call your EAP toll-free number before seeing an EAP provider or you’ll be responsible for the cost of services (1-866-568-7554). Consider contacting your behavioral health insurance 855-788-5803 to ensure the provider is in-network there as well. That way, if you wish to continue care beyond the covered EAP sessions, you’ll get in-network rates. Going in-network ensures providers have met your insurer’s criteria and helps you save on overall costs. For specific questions on you behavioral health benefits call: 855-788-5803

For comprehensive details about Aetna Resources for Living and your benefits, please visit: www.resourcesforliving.com